Policies

Thank you for shopping at PWI Ecommerce. This Refund Policy outlines the terms and conditions under which we will issue refunds for purchases made on our website. Please read this policy carefully before making a purchase. By making a purchase, you agree to the terms of this Refund Policy.

1. Refund Eligibility:

   a. We offer refunds on products that are defective, damaged, or not as described on our website.

   b. To be eligible for a refund, you must notify us of the issue within 3 days of receiving the product.

2. Return Process:

   a. To request a refund, please contact our customer support team with your order number, a description of the issue, and supporting photographs if applicable.

   b. Our customer support team will review your request and provide instructions on the return process.

   c. Products must be returned in their original condition, including original packaging, tags, and any included accessories.

3. Refund Approval:

   a. Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.

   b. If approved, the refund will be processed, and a credit will be automatically applied to your original method of payment within 3 days.

4. Non-Refundable Items:

   a. Certain items are non-refundable, including but not limited to:

   • Downloadable software products.
   • Gift cards.

5. Shipping Costs:

   a. Shipping costs for the returned item are non-refundable unless the return is due to an error on our part.

   b. If you are returning an item over , you should consider using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

6. Cancellations:

   a. Once an order has been placed, it cannot be canceled. Please review your order carefully before confirming the purchase.

7. Contact Information:

   a. If you have any questions or concerns about our Refund Policy, please contact us.

8. Changes to Refund Policy:

   a. We reserve the right to update or change this Refund Policy at any time. Any changes will be effective immediately upon posting on our website.

By making a purchase on our website, you agree to and accept the terms of this Refund Policy.