Policies

Thank you for choosing PWI Ecommerce. This Cancellation Policy outlines the terms and conditions under which cancellations can be made for purchases on our website. Please read this policy carefully before making a purchase. By making a purchase, you agree to the terms of this Cancellation Policy.

1. Cancellation Eligibility:

   a. Orders can only be canceled if they have not yet been processed for shipping. Once the shipping process has begun, the order cannot be canceled.

   b. To request a cancellation, please contact our customer support team with your order number as soon as possible.

2. Cancellation Process:

   a. Our customer support team will review your request and check the status of your order.

   b. If the order has not been processed for shipping, we will proceed with the cancellation.

   c. If the order has already been processed for shipping, we will be unable to cancel the order. In such cases, please refer to our Refund Policy.

3. Refund for Canceled Orders:

   a. If your order is eligible for cancellation, a full refund will be issued to your original method of payment.

   b. Refunds for canceled orders will be processed within 3 days.

4. Non-Cancellable Items:

   a. Some items may not be eligible for cancellation, including but not limited to:

   • Personalized or customized products.
   • Downloadable software products.
   • Perishable goods.

5. Communication of Cancellation:

   a. You will receive a confirmation email once your order has been successfully canceled.

6. Contact Information:

   a. If you have any questions or concerns about our Cancellation Policy, please contact us.

7. Changes to Cancellation Policy:

   a. We reserve the right to update or change this Cancellation Policy at any time. Any changes will be effective immediately upon posting on our website.

By making a purchase on our website, you agree to and accept the terms of this Cancellation Policy.